Job Description

JOB DESCRIPTION

Insight Global is partnering with a local Jacksonville provider of IT consulting. We are committed to delivering exceptional service and innovative solutions to our clients. We are currently seeking a skilled Technician Support Engineer with a strong focus on networking to join our dynamic team. We are currently open to candidates with strong technical L2 or L3 support experience.

Our Technician Support Specialists are instrumental in assisting TBS clients in resolving issues related to PCs, Macs, desktop applications, anti-virus software, Windows servers, smartphones, printers, and networking infrastructures. We are seeking a candidate who will thrive in our dynamic, fast-paced company. This individual will join a dedicated team responsible for supporting the IT environment of over 250 local small and mid-sized businesses in Northeast Florida.

What you'll be doing:

•Support Microsoft Windows desktop technologies

•Support Apple MacOS desktop technologies

•Support Apple and Android Mobile Devices

•Software installation, configuration, and troubleshooting

•Troubleshoot and repair Windows and Mac workstations

•Advanced Windows Server Active Directory tasks

•Azure Active Directory Management Support, including Intune

•Advanced Email Management Tasks

•On-Site workstation & networking equipment hardware installation

•Setup and configure enterprise-level networking equipment configurations

•Monitor network performance and resolve ISP issues

•Windows server administration tasks

•New client user add/change/remove

•Manage and configure business application support and client-side application support

•Respond to support tickets and alerts

•Organize and execute projects that may extend up to 1 month

•Consult with our clients and offer guidance on technology use and best practices

•Responsible for detailed documentation and follow-up with clients

•Communicate the need for escalation promptly

•Able to critically think, produce, maintain and update technical documentation

•Provide fast and friendly tech support to end-users, IT managers, and C-level executives

REQUIRED SKILLS AND EXPERIENCE

-3+ years of IT support experience (Windows) required

-Prior MSP experience -Must be experienced with email support

-Intermediate server skills and experience

-Experienced with Windows 7-11 and MacOS 10.15 and newer

NICE TO HAVE SKILLS AND EXPERIENCE

-Bachelor's degree in IT or related is a plus

-CompTIA Network+ and Security+ certifications

-CCNA,CCNP certifications

-Experience with Cloud networking (AWS, Azure)

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