Job Description

OUR MISSION Porchlight strives to address homelessness in Dane County by providing shelter, housing, supportive services, and a sense of community in ways that empower residents and program participants to positively shape their lives.

This mission to serve those struggling with homelessness can only be accomplished through the generous support of community members and the endless dedication of our staff and volunteers.

SUMMARY OF PRIMARY FUNCTION

Under the oversight of the Case Management Supervisor, the Housing Case Manager provides individualized services to residents of Porchlight housing, with the primary goal of promoting housing stability and support. This position is responsible for orienting and enrolling new residents, making referrals to appropriate community resources, completing thorough and timely documentation, and acting as an advocate and liaison for housing residents.

ESSENTIAL RESPONSIBILITIES/DUTIES

1. Works with the Case Management Supervisor to receive housing referrals from Coordinated Meets prospective residents to show open units as requested, documents interactions.
2. Supports prospective residents during the housing application process. Conducts interviews to review program services and expectations, and to assist with any necessary forms or
3. Enters timely and complete enrollment and exit documentation for all residents in the Homeless Management Information System (HMIS)
4. Works with residents to develop comprehensive, client-driven case plans that identify both short- and long-term goals, utilizing housing first, harm reduction, and trauma-informed care best
5. Empowers residents to be involved in their own planning and goal setting, refers them to appropriate resources to meet their goals, evaluates and adjusts case plans as
6. Provides support and monitors progress towards goals in regularly scheduled bi-weekly or monthly meetings with residents, including home visits at least If a resident declines case management, services are still actively offered on a quarterly basis throughout tenancy.
7. Maintains accurate, timely documentation of case notes, assessments, and updates in HMIS.
8. Helps eliminate barriers to housing stability, including assisting residents with budgeting/money management, understanding and complying with their lease, and resolving issues as
9. Organizes work, sets priorities, and manages time effectively in order to meet the needs of residents and meet documentation expectations.
10. Mediates interpersonal conflicts between residents, de-escalates situations whenever
11. Completes thorough and objective incident reports as Reports critical incidents immediately to the Case Management Supervisor and/or Director of Housing.
12. Notifies proper agencies of such issues as suicidal/homicidal ideation, significant changes in behavior indicating instability, criminal activity, and probation/parole violations, as
13. Collaborates with other service providers working with residents, attends team meetings as
14. Works with the Porchlight housing department staff and Case Management Supervisor to ensure that housing units are habitable, maintenance orders are submitted and completed, and potential capital projects are identified at Porchlight

1. Works with the Assistant Director of Services and Case Management Supervisor to collect resident feedback, and makes recommendations for service
2. Attends biweekly supervision meetings with the Case Management Supervisor, participates in regular case management staff
3. Represents Porchlight on a Homeless Services Consortium of Dane County (HSC) committee or other community work group(s) as recommended by the Case Management
4. Performs other duties and takes on other responsibilities as assigned by the Case Management Supervisor or Assistant Director of Services.

QUALIFICATIONS

1. Bachelor's Degree in Social Work or related field desired, or equivalent knowledge and experience.
2. Experience working in a nonprofit social service
3. Strong crisis management
4. Desire to work with a diverse population of individuals with different strengths and Sincere respect for individuals experiencing or who have experienced homelessness.
5. Ability to motivate and obtain willing cooperation from
6. Team orientation with respect for High ethical standards.
7. Proficiency in Microsoft Word, Excel, Outlook, and Teams. Ability to adapt to new
8. Driver's license, insured personal

Porchlight

Job Tags

Temporary work, Immediate start, Trial period,

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